Our 25-Year Warranty

What it covers

The installation. Most roof problems come from how a roof was put on, not from the products: nails in the wrong place, flashing lapped the wrong way, a membrane laid on a damp deck. If something we installed fails because of how we installed it, we fix it.

The materials. The shingles and the other parts we put on the roof are covered too. You do not have to work out whether a failure was the product or the workmanship before you call us. That is our job.

Labor and parts. When we come back to fix it, the labor and the materials for the repair are included.

Two warranties on every roof

Every shingle roof comes with two kinds of warranty, and most homeowners only hear about one.

• The manufacturer’s warranty covers defects in its products. It is printed on the bundle, its terms vary by product line, and it depends on the roof being installed to the manufacturer’s printed instructions.
• The contractor’s warranty is the roofer’s own promise. Many cover only the workmanship, and many run for a few years.

Ours runs 25 years and covers both the work and the materials we installed, so there is one company to call. The manufacturer’s warranty still exists on the products as well; you get the paperwork for both. See asphalt shingle roofs.

A warranty is not insurance

A warranty and a homeowners policy do different jobs. A warranty is about the roof failing — the work or the materials not doing what they should. Sudden damage from outside, such as a falling tree or a storm, is what homeowners insurance is written for. See roof insurance claims and wind and hail damage. If you are not sure which one a problem falls under, call us and we will look.

How it works

• It is in writing. You get the warranty paperwork when the job is finished, along with the closed permit. Keep them with the house documents.
• Call us when you see a problem. A stain, a lifted shingle, a drip — the sooner we look, the smaller the fix. (203) 990-2444.
• We look, and we tell you plainly what failed and why.

Why the length matters

The parts of a roof that decide how long it lasts are the ones nobody sees once the shingles are on: the ice barrier at every eave, Connecticut’s membrane strip over the deck joints, the flashing, the nailing. A roofer that puts 25 years of its own money behind the work has every reason to get those parts right. See what to expect during a roof replacement.

What to ask any roofer about their warranty

1. How long is it?
2. Does it cover only the workmanship, or the materials too?
3. Who pays for labor and parts on a warranty repair?
4. Is it in writing, and when do I get it?
5. What is the manufacturer’s warranty on the products you are using, and what does it depend on?

A roofer that cannot answer all five clearly is telling you something. See how to choose a roofer in Connecticut.

Common questions about our warranty